Etsy Reviews

1.3

/5.0

45 customer reviews

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38

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Etsy

Etsy, known for its handmade goods and vintage items, is rated 1.3 out of 5. The rating reflects how craft enthusiasts and unique shoppers view their experience with Etsy. Reviews of Etsy are verified before publication.

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45 Reviews on Etsy

by Wendy637

Sep 18, 2022

This middle man company is worthless.

This middle man company is worthless.. take your money but zero responsibility. 3 weeks and 75% of my order hasn’t shipped. Straight garbage, I won’t use them ever again

by Kelly Edwards

Sep 17, 2022

Absolute shambles

Absolute shambles. Customer service does NOT exist. They are very seller focused if there is a complaint about goods bought on etsy. I purchased a 'bespoke' chopping board from 'oakibespokishop' which I paid 60.00 for plus 13.99 postage. When it arrived the quality was rank, splintered, uneven & rocks when attempt to use it, rough as hell. I complained to Etsy & they advised me to open a case for a complaint which I did. They responded with an hour saying the seller was not at fault. Totally useless. I have put the chopping board in the bin & WILL NOT buy anything else from etsy or oakibespokishop. RUBBISH ON BOTH SIDES FOR CUSTOMER SERVICE & GOODS.I would not recommend this oakibespokishop EVER!

by Ida Jimenez

Sep 17, 2022

Etsy Actively/Overtly Enables Abusive Sellers

Etsy is by far the most abusive retail platform on earth, and a haven for abusive sellers... Etsy enables abusive sellers by favoring such sellers in situations where eBay, PayPal and card issuers would clearly decide in favor of buyers, and then by allowing sellers to post obviously false, privacy violating, and slanderous responses to reviews, and then only deleting said seller responses if the buyer agrees to delete their review... Thus, the effect of their seller-biased review polices is to suppress all negative reviews of sellers by making buyers choose between being slandered in obviously false seller responses (which Etsy will not address, even when they'er proven in Etsy messaging) or having their true and accurate reviews deleted in order to get the slanderous, privacy violating and false seller response deleted (Etsy will not delete only the seller's response)... This protects abusive sellers by making them appear much more honest and trustworthy than they actually are... It's just disgusting...

by Esther C.

Sep 17, 2022

Just a disgraceful company

I have sold on Etsy for a while..Star seller for 3 months running then they shut my shop for no reason. I had great feedback and happy customers.
No explanation from Etsy, just gone like that. Apparently Etsy is run by bots who just randomly shut shops..What a joke of a company.
I am truly shocked by the reviews on trust pilot about Etsy. I can't see them lasting too much longer..I read profits are down during this last year..No surprises why. Avoid these cowboys like the plague.

by Elsie684

Sep 16, 2022

Poor Customer Service and overcharged

Etsy took two payments for an order, I emailed the seller as instructed but was told to go direct to Etsy, Ciel advised that it would take 5 days for the refund and taking two payments is standard practice. I asked to cancel the whole order and was told to go back to the seller to do this. Still waiting for a refund, poor customer service from Etsy and I am unsure why sellers are using this platform to sell there products. This is not the sellers fault which is a shame

by Ritthy Chapman

Sep 16, 2022

I PURCHASED A SIZE 8 $148.00 RING FROM…

I PURCHASED A SIZE 8 $148.00 RING FROM A SELLER IS ISRAEL THAT GOES BY "SIMON BAR SILVER BAR 55", AND HE SENT ME A SIZE 7 THAT SWELLS ON MY FINGER. I CONTACTED THE SELLER AND ETSY AND NO RESPONSE. I HOPE THERE IS A CLASS ACTION LAWSUIT BECAUSE THIS IS ABSOLUTELY RIDICULOUS HOW YOU CAN GET SCAMMED OUT OF MONEY AND ETSY DOES ABSOLUTELY NOTHING. ETSY DISABLES THEIR "HELP LINK" TO SHOW YOU THAT THEY DON'T GIVE A DAMN ABOUT THE MONEY YOU LOSE WITH THESE SCAMMER ASS SELLERS!!! WE NEED A CLASS ACTION LAWSUIT AGAINST ETSY!!! DO NOT PURCHASE FROM THESE SELLERS IN OTHER COUNTRIES PERIOD!!!

by Irma083

Sep 16, 2022

I can never actually figure out what I…

I can never actually figure out what I am ordering/ through no fault of my own.!! They send me odd times, which I never would have wanted in a million years. They have to cancel out items, since they have no basis in the reality of what I might have wanted to order! They send me items so hideous, that all I can think is where or how to donate! On summation: I hate Etsy. A good place for me to stay away from!

by Terra W.

Sep 16, 2022

unprofessional Customer Support

Absolutely unprofessional Customer Support.
I sent an order to the buyer. Tracking information 9400109206094128632640 delivered. The buyer complained as not been received. We are open USPS research case. USPS confirmed the correct delivery. Etsy makes a full refund buyer. Etsy doesn`t cover seller because seller ship order later. The order was completed on Sept 04. The order was shipped on Sep 06 because Sep 05 is Labor Day. USPS closed on Labor Day.

by Cassandra

Sep 15, 2022

The company Etsy is dishonorable and untrustworthy

The company Etsy is disorganized unhelpful and dangerous. I do not have an account and never purchased anything from them. A purchase was made with my credit card without authorization. I submitted ALL my information three times to two different individuals. Nothing is being done. I am being ignored. The customer service is horrible.
Of course I canceled my card but wanted more info but apparently will not receive it. Do not do business with this company- they are not credible.

by Riley Watson

Sep 14, 2022

No-longer for hand made. A Shame

Etsy has become flooded with cheap tack and machine made product imported from China. It is clearly not hand made. It has destroyed sales for many small independent makers I have spoken to who can't even buy the materials for the prices that the items are being sold for. Their incomes have halved, many ceased completely forcing them out of business.

Another attack on small business. The soul of Etsy is being destroyed. Such a shame.

Etsy Q&A

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Q:

okay, so I read a comment saying that the items that are handmade and being shipped are shipped in a really bad quality and that it's not worth the money. I just wanted to know is there a way to get a refund? Also a lot of customers are blaming etsy that they do not respond to emails...

A:

I believe this depends on each seller. Etsy is simply a platform for sellers, and often does not have any direct involvement with orders short of processing the payment. Certain items cannot be returned for safety and hygiene reasons, and sellers can refuse to do anything other than exchange. Contacting Etsy may or may not change the results.

by Phillip Castro - June 24, 2019

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I hate Etsy! I am falling in debt because I quit my day job to be a full time seller! They shut my site down multiple tries, and has banned me forever! I am a single mom with no back up or resourse for income. They shut me down becuase an account that was somehow linked to mine broke the policy of items not being handmade! Not fair and this came with no warning. I emailed Etsy several times. No answer. I HATE THEM AND I HOPE THEY DIE!

by Arianna P. - March 28, 2017

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I didn't have any luck with etsy! The quality of the shirt was fantastic! The size was a real joke!

by Allison G. - March 20, 2017

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Q:

Why does Etsy want so much of my personal financial information when I work through paypal?

A:

I have bought a number of items through Etsy and with great success. I had only one negative experience and Etsy took are of that. I recommend Etsy wholeheartedly.

by Stella592 - May 18, 2016

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I am no sure why this would be the case. I have only paid through paypal and have never been asked personal financial information beyond paypal. It is odd that you have experienced this issue. What personal financial information have you been asked to divulge?

by Lloyd560 - May 17, 2016

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Q:

Hi I have just ordered an item from etsy. This is my first time and I wanted to know how reliable the sellers are

A:

If you do, I would be cautious about ordering from international sellers, use a credit card in case you need to contest the charges, and do NOT expect ETSY do a thing if you get ripped off. They are useless and could care less once the sale is final.

by Tom S. - May 25, 2016

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I love Etsy! I recvd. Items on time. Items were as shown I will reorder again from Etsy. One Item came from Australia. So it took a bit longer... I am satisfied with company.

by Hansen725 - May 21, 2016

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Hi Sharmilla, What a fantastic name! I have ordered from the same shop in What three times, and found the seller ( who is in the US) extremely reliable and prompt in sending my parcel. I think it all depends on the seller, since these are individual shops in the site. I hope that helps.

by Herrera631 - May 18, 2016

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Q:

How do I know my chosen seller is trustworthy?

A:

Thank you. I'm now deciding not to order from a company in India that started in 2020, no reviews and the same pics on the site are the same from Anthropologie...

by Zack - October 07, 2020

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I am a seller and i can tell you you should not only look from the amount of how many sales they make as so many of sellers using expensive marketing to boost their sales number, if it shows like more than 500-1000 but they just opened it last year it most likely are fake. If the item too cheap to be true, they are not handmade or they bought it somewhere and sell it on Etsy. It's happened to me that sellers from eastern europe and russia stolen my picture and design and sell it on etsy. Just buy local.

by Tim Foster - April 16, 2019

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Etsy removes negative comments and also removes the ability to leave a review many times when there has been a dispute. I've experienced it 2x.

by Julian Simpson - February 28, 2018

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Q:

Yes. I bought a shirt for my daughter oct 29 and am still waiting for it. Seller keeps telling me her grandmother is near dying and cant get it out to me and it was scheduled to be shipped out 2 days ago and now she is telling me to wait some more.

A:

If you want to wait go ahead but you need to know that etsys policies state that there is a time limit on filing a complaint and after that time period of you have not received your item or requested assistance from headquarters, you are out of luck and your money.

by Douglas S. - November 17, 2015

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Most sellers on Etsy are good people and sometimes there are things that happen beyond their control. If you are worried about the shirt and would like to order it elsewhere than ask for a refund and cancellation on the order.

by Richard H. - November 15, 2015

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Don't buy a seller's story (tall tales). File a case with Etsy for the Item Never Received. You'll get your money back, and this will be a good lesson for the seller to be more responsible.

by Johnni C. - November 14, 2015

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